PROFESSIONAL OVERVIEW

An experienced troubleshooter with excellent customer service, written/verbal communication, and documentation skills. Hands-on experience in the field combined with corporate training delivery in a fast-paced technical environment and a personal passion for information technology makes a perfect fit for any demanding technical role. A life-long learner, currently pursuing a Bachelor’s degree in Computer Science to continue to build on a strong technological foundation.

PROFESSIONAL EXPERIENCE

Field and Safety Trainer: April 2022– Present

Responsible for personally on-boarding new hires and preparing for a role in technical installation, troubleshooting, and customer service soft skills for a Fortune 100 internet service provider. Develop and deliver hands-on and e-learning solutions across a variety of environments maintaining a 100% promotion rate, after 1.5 years in the role and more than 100 candidates taught. Certify technical skills for promotion of around 50-75 Field Technicians per year. Annually re-certify around 200 existing technicians and supervisors in hands-on safety and technical skills including coaxial cable, HFC maintenance, and fiber.

Charter Spectrum Van Nuys, California
Field Technician V; Mentor: May 2018 – April 2022

Provided installation and troubleshooting support to a wide range of technologies supported by the services offered by Charter Spectrum including VOIP phone, television, and internet. Created compatible solutions for integrating a variety of subscriber-owned technologies into the DOCSIS cable/internet system. As the trusted first choice for projects including work with custom home theater, complex home networks, and mesh wireless solutions. Hand-picked as mentor for two new hire Field Technician I.

Performance Metrics:
95th Percentile for Productivity for calendar year 2022
Rated “Exceeded Expectations” on 2021-23 Annual Review in Performance and Job Knowledge.
Rated “Exceeded expectations” on 2021-23 Annual Review on Behaviors
Awards
2021 – Q3 Quarterly Achievement Award
2023 – Q1 Quarterly Achievement Award

EDUCATION

Oregon State University – B.S. Computer Science – GPA:3.87
Corvallis, OR
Currently Enrolled Online

NCTI – Field Technician VI, Fiber Optic Technician

SKILLS & INTERESTS

Proficient Software/ Applications – Python 3, MySQL, Git, Microsoft Office Suite, PuTTY, WebEx, G Suite
Additional Interests – Dungeons & Dragons, Gaming, Custom Built PCs/ SOHO Networks, Python Scripting, OSU Security Club
Volunteer Work & Community Service – Frequent Red Cross Blood and Plasma Donor, Miss California Volunteer-Tech Support

REFERENCES

Personal and Professional References available upon request